Job Description

Customer Sales Advisor – Automotive Industry

Do you have a solid background in the automotive industry and enjoy helping others with technical advice?
We have an exciting opportunity for an experienced automotive professional to join the team as a Customer Sales Advisor.

Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.

We require candidates with:

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

What you’ll be doing

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.

Benefits

• Full on-the-job training, with continuous development throughout your career.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday (“Fat Friday”).
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party (paid for by the MD), and annual team-building days.
• Excellent in-house career progression opportunities.